Terms and Conditions

END-USER LICENSE AGREEMENT

RedKings does not accept real money players from Cyprus, France, Israel, Republic of China, USA, Spain, India, Italy, Bahama, Belgium, Romania, Portugal, Ireland, Poland, Bulgaria, Greece, Czech Republic, Slovenia, Denmark, Australia and Lithuania.

NOTICE TO USER. By accepting the RedKings Terms and Conditions you also accept to receive newsletters and mailers from RedKings and all its other products. To unsubscribe from these newsletters and mailers, just click the unsubscribe link in the newsletter or send an email to [email protected]. This is a legal contract between you ("You" or "User") and [RedKings.com]. ("Licensor") concerning the software client ("Client Software") and the server software ("Server Software"), collectively the "Software". By downloading the Client Software through clicking on the "I agree button", or by exercising any of your rights hereunder, You are consenting to be bound by all terms and conditions of this End-User License Agreement ("Agreement"). If You do not agree to all terms and conditions of this Agreement, You may not proceed to download the Client Software.

RedKings.com is operated by RK Operation Ltd and powered by Microgaming. All transactions will be billed by RedKings. This website is owned and operated by RedKings and powered by Microgaming. Payment services are provided by Skill On Net Malta Ltd. Credit card transactions on your bank statement will be shown as www.RedKings.com.

RedKings is powered by Microgaming. The poker software is protected by copyright laws and international copyright treaties. All rights, including ownership rights and all intellectual property rights, in and to the poker software and related documentation and trademarks shall remain in Microgaming and/or its licensors and suppliers. Without prejudice to other clauses of this Agreement, your right to use the poker software will terminate automatically and immediately if you fail to comply with this Agreement. Upon termination, You must immediately stop using the poker software and you must delete all copies of the poker software. If the poker software is provided to you under a limited "trial period" or similar, your right to use the poker software will automatically terminate upon expiry of the applicable trial period and you must then immediately stop using the poker software and delete all copies of the poker software. You expressly acknowledge that the poker software may include functionality that will enable its licensor to disable your use of the poker software in case of your breach of this Agreement and/or that will automatically disable your use of the poker software upon expiry of any trial period.

Microgaming grants to Player a non-exclusive license, without right to sub-license, to use the Software, subject to the terms of this Agreement. RedKings.com and Microgaming may modify this Agreement at any time without notice and Player shall periodically review this Agreement and any other terms and conditions posted at this Web site at a rate not less than once monthly. Player shall not participate in the Games, open, use or reuse the Software, enter the Web site, or the cardroom, nor accept any prize if Player does not fully understand, agree to, become a party to, and abide by, without exception, all rules, regulations and terms and conditions contained herein, which may change from time-to-time. The term of this Agreement will be automatically extended for three years from the date you receive any RedKings.com Software upgrades or subsequent RedKings.com Software versions. LICENSE GRANT. Licensor hereby grants to You a non-exclusive, personal and non-transferable license to use the Client Software and any enhancements, improvements, updates or bug fixes thereto provided to You by Licensor or an authorized distributor of Licensor in machine executable object code form on the terms set forth below and to access the Server Software only through operation of the Client Software.

You may use the Client Software on any single server computer and make one (1) copy of the Client Software for back-up and archival purposes, provided that any copy must contain all of the original software's proprietary notices. Commercial use of the Client Software is strictly forbidden. You are only allowed to wager for Your personal entertainment. You acknowledge and agree that Your use of the Software is in a strictly personal (and not professional) capacity. Prior to any participation at RedKings.com you are solely responsible to inform yourself of any and all laws and regulations on gambling which apply in the jurisdiction where the Software is used in order to determine any restrictions that may apply to You and to act in accordance with such restrictions. You agree and acknowledge you have reached the age of 18 or any higher legal age which may apply in Your jurisdiction under any laws and regulations on gambling.

You may not modify, alter, translate, reverse engineer, decompile, disassemble (except to the extent applicable statutory laws specifically prohibit such restriction) or otherwise attempt to derive the source code of the Software, or create derivative works based on the Software, copy the Software (except as specified above), sell, rent, lease, sublicense, distribute or otherwise transfer the Software or any rights thereto, or remove any proprietary notices or labels on the Software, or use the Software in any multi-user, network, or multiple computer environment or in any time-sharing or computer service business, or permit or enable any third parties to use the Software or do any of the foregoing acts.

Additional Points:

1. You are solely responsible for maintaining the confidentiality of your nick name/user name and password and are fully responsible for all activities that occur under your nick name/user name and password. You are fully responsible for any unauthorized use of your registered email address that may result in another person getting access to your nickname/user name and/or password. Without limitation of the foregoing, you are responsible for keeping your anti-virus and firewall software updated and for taking other appropriate steps in order to maintain the confidentiality of your nick name/user name and password.
2. Regarding additional password and account security, you agree to:
   1. Immediately notify RedKings.com of any unauthorized use of your nick name/user name and password or any other breach of security, and
   2. Ensure that you exit from your account at the end of each session. You are liable and responsible for any unauthorized use of the RedKings.com, even if you use the auto login feature provided by RedKings.com, up and until you notify RedKings.com's Customer support by telephone regarding that unauthorized use and confirms the notification from your registered email address. You indemnify the RedKings.com against all activities conducted through your account.
3. You may cancel your membership at any time by sending an email to the RedKings.com and providing:
   1. Our customer service department with a notice of your intent to cancel the membership along with your nick name/user name; and
   2. Any outstanding fees owed for your membership.
4. Without limiting other remedies, the RedKings.com may immediately issue a warning, temporarily suspend, indefinitely suspend, and/or terminate your access and use of the RedKings.com, withhold your account balance, temporarily or indefinitely suspend your account, and recover any cash-outs, bonuses and winnings, and terminate this Agreement, with or without advance notice, if:
   1. RedKings.com believes that you have breached any term of these Terms of Service or any policies, guidelines or rules it incorporates by reference;
   2. You fail to pay any amount due by the payment due date;
   3. We are unable to verify or authenticate any information you provide to RedKings.com;
   4. We believe that your actions may cause legal liability for you, our users or RedKings.com.
   5. RedKings.com decides to cease operations or to otherwise discontinue any of the RedKings.com or parts thereof.
   6. If RedKings.com terminates your account for any cause attributable to you, your account balance is non-refundable and deemed forfeit.
   7. You agree that neither RedKings.com nor any third party acting on our behalf shall be liable to you for any termination of your membership or access to the RedKings.com. You agree that if your account is terminated by RedKings.com, you will not attempt to re-register as a member without prior written consent from RedKings.com.
   8. If RedKings.com decides to cease operations or to otherwise discontinue any of the RedKings.com or parts thereof, RedKings.com may terminate this Agreement and disburse any remaining account balance, less any costs or charges attributable to your account.
   9. Membership is void where prohibited.
5. Security Check. In order to maintain a high level of security and integrity, RedKings.com reserves the right to conduct a security check at any time to validate your identity, age and Registration Data. To facilitate our security checks you shall provide such information or documentation as requested by the RedKings.com. Failure to provide satisfactory response to the RedKings.com within the timeframe specified by the RedKings.com, will be considered a material breach of these Terms of Service.
6. Taxes, Duties & Fees. All taxes, duties and fees applicable in connection with any money or prizes awarded to the Player are the sole responsibility of the Player.
7. Your account is not a banking facility. Deposits should only be made with a view to using funds to play poker, place bets or wager in casino. Should You make repeated deposits and withdrawals without playing poker, placing a commensurate amount of bets, or placing all low or very low risk bets, we reserve the right to pass on to your accounts, without prior notice, any bank charges (15% of the amount) we have incurred before closing the account.
   
   1. Any payments of funds made to you from Us are subject to a surcharge to cover costs such as in the case of Wire Transfers and withdrawals via Online Wallets, which We will deduct from your balance before processing the withdrawal. The surcharges, which are subject to change, are as follows:
      
      • Wire Transfer - €10.00* (over €500 no charge)
      • Credit cards – No charge
      • Online Wallets – No charge
      *Minimum Wire Transfer transaction is €50

Fraud, software bugs & cheating

8. Any form of fraudulent activity on the RedKings.com, as determined at RedKings.com's sole discretion, is strictly prohibited. Fraudulent activity may include, but is not limited to, stolen credit cards, transfer of funds to other player accounts (chip dumping), forgery, collusion, and the provision of false Registration Data or other requested information.
   1. In addition to any other remedies provided under these Terms of Service, the RedKings.com may pursue claims for criminal prosecution and/or civil damages for any fraudulent activities.
   2. Player agrees not to attempt to exploit any error, virus, bug, defect or inconsistency ("Bug") found in the Software, to their advantage, or to the disadvantage of other players, at any time. Furthermore, Player agrees to report any such Bug to customer service immediately upon discovery of same.
   3. Any form of cheating on the RedKings.com, as determined at RedKings.com's sole discretion, is strictly prohibited. Cheating includes any form of manipulation of the outcome of the hand or game, so that the odds of winning are changed to favor the Player. In particular, and without limitation, cheating includes any form of "collusion" as that term is commonly understood in the industry. In addition to any other remedies provided under these Terms of Service, the RedKings.com may pursue claims for criminal prosecution and/or civil damages any form of cheating.
   4. The use of any software program which facilitates artificial intelligence, such as poker bots, is strictly prohibited. Prohibited software may include software which allows opponent profiling, player collusion or any other program which the RedKings.com considers allows the Player to cheat or gives the Player an unjust advantage over another player. RedKings.com may take action or procure that action is taken in order to detect and prevent the use by the Player of such software, including, but not limited to, reading the list of currently running programs on the Player's computer. For further information, see the and the Privacy Policy.
   5. RedKings.com reserves the right to return funds to its rightful owner, if determined that funds won by the Player were from an account that itself had obtained these funds fraudulently, or was being used without the account owner's permission.
   6. RedKings.com is committed to fair play and to combating fraudulent activity, and has zero tolerance towards inappropriate play and fraudulent activity. Any Player involved in any form of suspected fraudulent activity will be reported to the appropriate authorities.

Collusion

9. Collusion is behaviour between players in which they act as a team, with or without prior agreement, to the actual or theoretical detriment of other players in the game. Collusion is strictly prohibited.
   1. Players must always play in their own individual best interests.
   2. Players must not work together with another player to gain an advantage.
   3. Players must not ‘soft play’ against friends. Players must play just as aggressively against somebody they know as they would against an unknown opponent (assuming both are utilising the same strategy).
   4. Players must not ‘chip dump’ – i.e. they must not intentionally lose hands or manipulate the gameplay in order to transfer funds to any other player;
   5. Players must not share hole card information, or any other card(s) which would not normally be known by all players, with any other player;
   6. Players must not play in the same cash game or Sit ‘n’ Go tournament as any player in which they have a financial interest - i.e. they should not play in the same games as anyone with whom they have a staking, swap, profit sharing or bankroll sharing agreement;
   7. Players must not encourage any other player to collude;
   
   These rules apply whether or not there is any explicit agreement between the players, and whether or not any actual demonstrable harm has been caused to others.

Datamining

10. Datamining is a practice whereby a user gathers data on hands played or opponents playing styles, without actually playing in those hands or against those opponents. It is prohibited and any data gathered by a player must come from their own playing experience at the tables.
    1. The practice of datamining, for any purpose including personal or commercial use, is prohibited.
    2. The use of any data which has been obtained by datamining, whether the data was obtained by the player themselves or by anyone else, is prohibited.
    3. Sharing any data with other players, even if legitimately obtained, is prohibited.
    4. The use of screen-scraping or any other technique to gather data that is not provided in Microgaming hand histories is prohibited.
    
    

One Account per player

11. Each player is allowed to have only one account with each poker room. Utilising multiple accounts, perhaps to gain an unfair advantage, is a form of ‘Multiple Account Abuse’.
    1. Only 1 real money account is allowed per household! No person will be allowed to maintain more than one account. The RedKings.com reserves the right to request a photocopy of a government-issued ID or its equivalent, in order to verify the Player's identification. If a Player opens more than one account, the RedKings.com reserves the right to block play for all the Player's accounts except one remaining account.
    2. It is the responsibility of the Player to cash-out any remaining funds before the Player blocks any account(s). Any play money credits, player points, tournament tickets, promotional bonuses or coupons within the blocked accounts are non-transferable and in such an instance shall be deemed null and void.
    3. RedKings.com reserves the right to close any other real money accounts that are traced to the same address or computer. In such a situation, any remaining monies may be cashed out by the Player. If promotional bonuses have been deposited into a duplicate account by RedKings.com, RedKings.com reserve the right to remove all bonuses paid into all linked accounts. If an amount of money paid into either of the accounts by the RedKings.com is outstanding, RedKings.com reserve the right to demand that the Player deposits a sum into his/her account equal to the debt owed. This amount shall be removed by RedKings.com in order to settle any outstanding debt.
    4. Player is only allowed to fund 2 real money accounts on behalf of other players. If Player funds more than three accounts in total, i.e. their own and 2 other players', RedKings.com reserves the right to block play for all the accounts except one remaining account. RedKings.com reserves the right to withhold account balances on the blocked account(s) indefinitely and to confiscate any and all funds. Any play money credits, player points, tournament tickets, promotional bonuses or coupons within the blocked accounts are non-transferable and in such an instance shall be deemed null and void.
    5. 11.5 Poker Network Account usage rules (Microgaming)
       1. Players must not open more than one account with a poker room.
       2. Players must not log into the poker network with more than one account at the same time, even if the accounts are with different poker rooms.
       3. Players must not attempt to bypass any of the restrictions which prevent the creation and / use of multiple accounts.
       4. Players must keep their credentials (alias, password, and any other information used to access the player’s account) secret and not reveal them to any other person
       5. Players must not allow any other person to use their account under any circumstances;
       6. A player must not use any account other than their own.

Own Best Interests (‘Gold Farming’, ‘Push This Button Bots’)

12. Gold Farming’ is an arrangement in which a person plays poker on the behalf of an employer, perhaps being funded by the employer or playing according to a strategy provided by the employer. Gold Farms are essentially sweatshops consisting of ‘push this button bots’, and are prohibited for similar reasons as bot software and artificial intelligence.
    1. All players must play on their own behalf and in their own best interests;
    2. Playing on behalf of an employer, sweat shop, ‘gold farm’ or any form of team or co-operative is prohibited.
    3. While this rule is not intended to prevent legitimate staking arrangements, all players must have a genuine financial interest in their own gameplay.

Angleshooting and Other Unethical Behaviour

13. Angleshooting’ is the term used to describe activities that are designed to give a player an unfair advantage, but which may be allowed under a strict interpretation of the rules or due to a loophole or unintended software characteristics. This rule is intended to cover unethical play which is not specifically prohibited but which would be considered unethical and unfair by the vast majority of the poker playing community.
    1. Any attempt to gain an unfair advantage over other players is prohibited;
    2. Behaviour which is intended to disrupt the game is prohibited;
    3. Examples of prohibited behaviour includes but is not limited to ‘grimming’, ‘buttoning’, blocking seats or tables, intentionally stalling, taking advantage of a disconnected opponent, following an opponent from table to table, abusing a player using the chat facility, etc.
    4. RedKings retains the sole right to determine what constitutes an ‘unfair advantage’ or ‘disruptive’.

Poker Bonus Policy:

First Time Deposit Bonus terms and conditions:

Available for First Time deposits Only.

Minimum deposit is €10, Maximum Bonus €1500

Only one Poker First Deposit bonus offer (Welcome Bonus) is allowed per person, per household, per IP address and per computer.

You can only receive one of the seven Welcome bonuses offered. You need to login once in the Poker Client prior doing your first deposit.

To get a Welcome bonus you need to make your first deposit using the chosen bonus code.

It is the sole responsibility of the player to manually insert the bonus code of their choice on the Bonus code field of the deposit page, before submitting the first deposit.

The bonus is only cleared in real-money poker cash games and tournaments.

Playing casino games in the poker software does not count towards clearing the bonus.

You need to rake 5 times the amount of the bonus before is released to your account.

The bonus is released in 10 steps for a set amount of Loyalty Points per each step.

You earn Loyalty Points at the rate of 10 loyalty points for every 1 $ paid in rake.

You can check the expiring date, the progress and how many Loyalty Points you need to earn in order to release each step of your Welcome Bonus, in the Poker client under 'My Account' > 'My Bonuses'>"View My Bonus Details"

If the full amount of Loyalty Points required for each step are not completed and the bonus expires, you cannot claim and receive cash for the equivalent of Loyalty Points gained towards to the expired bonus.

Redkings reserves the right to cancel or modify this promotion without prior notice.

In addition to these rules, all of the normal network rules and RedKings Terms and Conditions also apply.

Reload Bonuses terms and conditions:

A reload poker bonus is any type of poker bonus which is not a first time deposit bonus including but not limited to: Loyalty Poker bonus, Bad Beat bonus, Pocket Redkings bonus

You need to rake 10 times the amount of the reload bonus before is released to your account.

The reload bonus is released in 10 steps for a set amount of Loyalty Points per each step.

You earn Loyalty Points at the rate of 10 loyalty points for every 1 $ paid in rake.

The reload bonuses are valid for 60 days.

You can check the expiring date, the progress and how many Loyalty Points you need to earn in order to release each step of your Reload Bonus, in the Poker client under 'My Account' > 'My Bonuses'>"View My Bonus Details"

If the full amount of Loyalty Points required for each step are not completed and the bonus expires, you cannot claim and receive cash for the equivalent of Loyalty Points gained towards to the expired bonus.

Redkings reserves the right to cancel or modify this promotion without prior notice.

In addition to these rules, all of the normal network rules and RedKings Terms and Conditions also apply.

Prohibited Program Policy

Background and purpose

We recognize that people want to become better poker players so they can improve their performance at our tables. There are a number of techniques that can be used to achieve this goal. In our opinion, not all of the existent tools are consistent with "fair play". The purpose of this policy is to separate acceptable techniques of performance improvement from techniques that are prohibited at RedKings.com.

First of all, we would like to emphasize that education and experience are the strongest ways to develop a more successful game. We encourage this, and recommend worthwhile books for players interested in improving.

We also recognize that numerous software tools are available which promise to help players improve their game performance. After consultation with many of our players, including professional poker players and top poker industry experts, we have decided to clearly separate these programs into two categories:

1. software tools that provide a fair advantage to a player and are allowed;
and
2. software tools that provide an unfair advantage to a player and are prohibited.

We both warn and promise players that we have a strict policy towards the use of prohibited programs. We have a zero-tolerance policy in effect against "poker bot" usage, collusion and other forms of cheating.

We want to keep our games fair for everyone and will take necessary measures to ensure this. For this reason, we reserve the right to change this policy at any time and at our own discretion.

Software is prohibited if it:

a. Relies upon any form of artificial intelligence;

b. Reduces or eliminates the need for a human to make decisions (for example, ‘bot software’ or tools that automatically fold specific starting hands);

c. Shares hole (private or hidden) cards among players or assists collusion or cheating in any way;

d. Utilises a database of hands or player profiles which is shared between users;

e. Is designed to datamine (i.e. gather hands or player profiles from the game client beyond which the player has observed from their own play) – see section ‘Datamining’;

f. Provides advice on the action to take during gameplay, including Independent Chip Model (ICM) and Game Theory Optimal (GTO) analysis tools; g. In Microgaming’s sole opinion, confers an unfair advantage on the player using it;

h. Attempts to block any of Microgaming’s fraud and cheating detection mechanisms;

Poker Bots

We believe that players who use automated "poker bot" programs to make decisions or take actions on their behalf in games are cheating. All players must be comfortable and secure that they are technologically equal in our card room. To ensure this, we have banned the use of these programs.

To be clear, players are prohibited from operating these programs or allowing these programs to operate while logged into their accounts. This prohibition includes all games, including tournaments and ring games, for all currencies, including real money and play money.

Only humans are permitted to play on our site. Artificially-intelligent programs, processes, applications and all other forms of software and hardware - including "Poker Bots" or "Auto Folders" - are prohibited from making game decisions or taking game action on our site, either under their own auspices or under the supervision of a human.

Fair and unfair advantage

Through analysis of hand histories, players can learn about patterns, strengths and weaknesses in their game play (and that of their opponents), and determine areas for improvement. We provide comprehensive hand history statistics in our software, but recognize some players want more specific details than that.

Programs that aggregate hand histories to profile a player's own play and/or the play of opponent players at the same poker table are allowed.

Software that is permitted. For example:

a. Tools intended solely for analysing a player’s own game, after gameplay has ended (‘Post Game Analysis Software’);

b. Tools intended for a player to be able to track their own playing habits or results (‘Tracking Software’);

c. Tools which overlay legitimately-gathered statistical information on the table (‘Heads Up Displays’ or ‘HUDs’).

Note that even if software is Post Game Analysis Software, Tracking Software, or a Heads Up Display, it is still prohibited if it contains any functionality which is prohibited under rule

PokerTracker and Texas Calculatem, for example, are programs that provide detailed statistical analysis of hand histories for beneficial review. As well as personal game play analysis, these programs also compile and profile a player's opponents' play. This is similar to how a meticulous player might use our "Player Notes" feature after every hand to compile their own profiles on opponents. As such, these programs are allowed.

Conversely, programs that use statistics not collected by the player himself/herself through ordinary, fair game play, are not allowed. Programs that share data are not allowed. Further, we do not allow players to collude, share hole card information or team up against other players. We also prohibit the use of any software program that facilitates the sharing of this information or player profiles.

PokerEdge and CardAnalyzer, for example, are programs that compile player profiles in a database and then sell subscription access to their systems. These programs allow players to access profile information on players they have never played against, and we believe this provides an unfair advantage. As such, these programs are prohibited.

Supervision and sanctions

We currently have sophisticated processes in place to detect and prevent the use of prohibited programs. This technology is an extension of our anti-collusion security systems, and is deeply integrated with multiple tiers of our client and server architecture.

It is in our collective interest to ensure the safety and integrity of the game and this is part of the security we offer all our players.

We reserve the right to close accounts, seize funds and ban players from playing at RedKings.com for using prohibited programs or cheating.

More Information

If you are considering using a program that is not on this list, please e-mail support with information about the program, including its name and a URL where we can find it. After we review it, we will make a decision about whether or not it is allowed.

Heads-up Seating Policy

Background and purpose

Taking feedback from our players into consideration, about players occupying many tables alone, we have decided to introduce a policy limiting the number of heads-up cash game tables a player can be sitting at while waiting for an opponent. This policy is intended to maintain the fair play conduct expected of all players affiliated with the Operator and Microgaming Network.

A player is not allowed to sit and wait for an opponent at more than one heads-up table of the same game type, limit type and stake, and maximum four tables in total. For example, you may sit and wait for opponents at a €1/2 NL Hold Em table, a €1/2 FL Hold Em table, a €0.5/1 PL Omaha and €1/2 PL Omaha table, since you are not waiting for an opponent on two or more tables of the same game type, limit type and stake.

Please note that this is not a restriction on the number of tables you are allowed to play simultaneously, only on how many tables you are allowed to have open while you are waiting for an opponent, e.g. you can be playing at six €1/2 NL Hold Em heads-up tables and wait for an opponent on a seventh.

Supervision and sanctions

The seating policy is monitored by Microgaming Network and the Operator. The Operator and Microgaming Network reserve the right to temporarily block and close accounts, and ban players from playing at the Operator for violating the Heads-up Seating Policy.

Map - Multi account policy

Microgaming Network allows players to register accounts with multiple Network Operators, but has the policy that an individual may only register and play for any single tournament from one of these accounts.

Any player who plays in a tournament from multiple player accounts will be in violation of this Multi Account Policy (MAP) and suffer the following consequences:

• They will be disqualified from a tournament in-progress if the violation is detected in real-time.
• All money in all their player accounts with Microgaming Network operators will be confiscated, and the accounts closed.
• They will be permanently banned from playing on Microgaming Network.

When these banned players are caught, their money will be confiscated and their account closed.

At Microgaming Network's discretion, tournament pay-outs (the distribution of tournament prize monies to winners) can be held for up to 14 days if an investigation is required (though we will try to conclude all investigations within 72 hours). Investigations are predicated on automatic processes and manual checks conducted by separate support and security teams both during and after tournaments.

Where an investigation determines there is or has been a violation of the MAP, all accounts suspected of being involved may be frozen for the duration of the investigation. This means that players will not be able to log in or play, and they will not be able to withdraw or transfer funds. We recognize that this will be an inconvenience and we regret that this may affect innocent players.

Where an investigation requires that tournament pay-outs be held pending distribution to winners, Microgaming Network will endeavour to communicate this to all players involved shortly after the tournament concludes.

Microgaming Network has the policy of not sharing the results of its investigations. However, where appropriate, both the results and actions being taken will be made available to players through Microgaming Network Operators' websites. If prizes need to be redistributed, this information will be provided directly to players.

Microgaming Network recognizes that it is critically important to provide safe gaming for all our players, and to ensure that our card room is fair. We go to great lengths to eliminate all unfair advantages and are removing the potential advantage provided by using multiple accounts to register for a tournament

We also want to be clear that cheating of any kind will absolutely not be tolerated.

Tournament collusion refund policy

This Tournament Collusion Refund Policy is an attachment to the RedKings.com Terms of Service and Microgaming Network's Multi Account Policy. As such it cannot be reviewed as a stand-alone policy nor does it overrule these documents in case of confliction. Please read through the above two documents before proceeding. This Tournament Collusion Refund Policy covers RedKings.com accounts and RedKings.com accounts only. Accounts affiliated with other operators within the network will not benefit from it.

This Tournament Collusion Refund Policy details reimbursement rules in cases of confirmed tournament collusion. The punitive measures enforced upon caught colluders - although mentioned - are regulated by the MAP.

This Tournament Collusion Refund Policy has been engineered to provide just treatment in the case of cheating being determined in tournaments. All decisions will be made by RedKings.com and cannot be overruled. Detailed information regarding investigations – and the investigations made by the Microgaming Network Security Team - will be released at the investigators' discretion.

The Tournament Collusion Refund Policy deals with three separate types of tournament collusion; checkdowns, chip dumping and co-op play (multi-accounting).

Checkdown

Checking down can occur when two or more players call an all-in player. On RedKings.com it is against the rules and ethics of the game of poker to expressively agree upon this conduct.

Equally it is against the rules to suggest such an action. However, merely suggesting it does not equate collusion. Players found guilty of verbally agreeing to not play each other in a hand with the explicit intent of maximizing the chance of eliminating a third player will receive a warning. Repeat offenders risk having their prize money confiscated.

Chip Dumping

Tournament chip dumping is defined as a situation where one player purposely loses chips to another player with the sole intent of increasing their combined chances of winning prize money. Chip Dumping will incur a permanent ban of all involved accounts and the forfeit of the total value of prize money.

Co-op Play (multi-accounting)

Co-op play is defined as situations where one or more players enter a total of two or more accounts into a tournament (scheduled or Sit & Go) and are sharing, or attempting to share, information about hands or players between them. Sharing information includes playing the accounts from the same computer, using online messaging services or any other form of off- or online communication.

All Co-op play accounts will be permanently banned and risk, based on the MAP, having their prize money and their entire bankroll confiscated. In all cases of multi-account collusion a full investigation of related accounts will also be initiated. The individuals behind all caught accounts are not welcome to play on RedKings.com under any circumstances.

Live event packages

1. Player is solely responsible for ensuring that the information registered with the account is correct. Verification may be required.
2. Player must be 18 years of age at the start of the tournament(s) included in the package unless otherwise stated.
3. Winning a package does not exclude players from also winning other packages available.
4. Package is personal and may not be transferred.
5. Packages are not refundable for cash.
6. Player approves that RedKings.com may use his or her personal details for registration, administration and marketing purposes.
7. Player is solely responsible for following instructions provided by RedKings.com regarding tournament registration, sign-up, gear pick-up.
8. Player is solely responsible for making sure he or she abides by dress codes, ethical rules or other requirements set by the event organizer.
9. Player is solely responsible for showing up in time for the event.
10. Player is solely responsible for making sure winnings are taxed according to local jurisdiction and law.
11. RedKings.com retains the right to change information about this event at any time.
12. RedKings.com retains the right to cancel the event and replace the package with a package of equal value to another event of RedKings.com's choice.
13. If a player wins more than one package to the same event the player can keep the affiliated spending/travelling cash but forfeits the right to buy-in. This part of the package will be offered in a special event organized by RedKings.com.
14. If a player does not meet the age requirement they will be allowed to play in qualifiers on the conditions that should they win the prize package: The player can keep the affiliated spending/travelling cash but forfeits the right to buy-in. This part of the package will be offered in a special event organized by RedKings.com.
15. Player will be required to wear branded gear (clothes etc) made available to player at location or in advance.
16. Player may not, while playing any event included in package, represent any other company or organization or sign sponsorship with any other gaming operation without explicit written approval from RedKings.com.
17. Failure to comply with any of these terms may - at the sole discretion of RedKings.com - lead to player forfeiting his right to all or some elements within the package such as buy-in.

DISCLAIMER OF WARRANTIES. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SOFTWARE IS AT YOUR SOLE RISK AND THAT THE SOFTWARE IS PROVIDED "AS IS" WITHOUT ANY WARRANTIES OR REPRESENTATIONS OF ANY KIND. TO THE EXTENT PERMITTED UNDER APPLICABLE STATUTORY LAW, LICENSOR, ITS LICENSORS AND SUPPLIERS HEREBY DISCLAIM AND EXCLUDE ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, REGARDING THE SOFTWARE. NEITHER LICENSOR NOR ITS LICENSORS OR SUPPLIERS WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY OR RELIABILITY, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR FREE. THE ENTIRE RISK AND ALL COST AND LIABILITY AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE AND ITS USE IS ASSUMED BY YOU. THE ABOVE EXCLUSIONS SHALL NOT AFFECT YOUR STATUTORY RIGHTS.

LIMITATION OF LIABILITY. LICENSOR'S TOTAL CUMULATIVE LIABILITY TO YOU OR ANY THIRD PARTY ARISING OUT OF OR RELATED TO USE OF THE SOFTWARE OR OTHERWISE RELATED TO THIS AGREEMENT, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, SHALL IN NO EVENT EXCEED THE FEE, IF ANY, PAID BY YOU FOR THE SOFTWARE OR FIFTY (50) EUROS, WHICHEVER IS LOWER. TO THE EXTENT PERMITTED UNDER APPLICABLE STATUTORY LAW, IN NO EVENT WILL LICENSOR OR ITS LICENSORS OR SUPPLIERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO DAMAGES FOR COST OF OBTAINING SUBSTITUTE GOODS, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, AND ANY OTHER SUCH DAMAGE OR LOSS), HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EVEN IF LICENSOR OR ITS LICENSORS OR SUPPLIERS OR AUTHORIZED DISTRIBUTORS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE ABOVE LIMITATIONS AND EXCLUSIONS SHALL NOT AFFECT YOUR STATUTORY RIGHTS.

TITLE. The Software is protected by copyright laws and international copyright treaties. All rights, including ownership rights and all intellectual property rights, in and to the Software and related documentation and trademarks shall remain in Licensor and/or its licensors and suppliers.

TERMINATION. This Agreement, including all of Your right to use the Software, will terminate automatically and immediately if You fail to comply with this Agreement. Upon termination, You must immediately stop using the Software and You must delete all copies of the Software. If the Software is provided to You under a limited "trial period" or similar, your right to use the Software will automatically terminate upon expiry of the applicable trial period and You must then immediately stop using the Software and delete all copies of the Software. You expressly acknowledge and agree that Licensor may have included in the Software functionality that will enable Licensor to disable your use of the Software in case of Your breach of this Agreement and/or that will automatically disable your use of the Software upon expiry of any trial period.

ENTIRE AGREEMENT AND AMENDMENTS. This Agreement represents the complete agreement between You and Licensor concerning the subject matter hereof. Licensor reserves the right amend this Agreement at any time at Licensor's sole discretion, by posting a new version of the Agreement on the website www.redkings.com, in which case You will be required to agree to such new terms and conditions in order to continue Your use of the Software. You acknowledge and agree that Licensor may disable your use of the Software in case you do not agree to such revised terms and conditions.

THE Site reserves the right to revise, amend, or modify these Terms of Service and our other policies, guidelines, and rules at any time and in any manner.

THE management also reserves the right to change the terms and conditions, cancel any promotion at any time without notice and change the Rake and/or Rake calculation plus Player Points system and methodology at any time without prior notice.

THE management is entitled to charge you a monthly administrative fee of €5 per month if your Account becomes inactive and for as long as it remains inactive. An account will be considered as "Inactive" if the account holder has not logged into RedKings at least once during a period of 90 consecutive days. The monthly administrative fee is subject to change.

INVALIDITY. If any provision of this Agreement is held to be invalid or unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable.

GOVERNING LAW AND JURISDICTION. This Agreement shall be governed by and construed in accordance with the substantive laws of Sweden without reference to its conflict of law principles. Any dispute arising out of this Agreement shall be settled by the Swedish courts and the parties hereby irrevocably submit to the exclusive jurisdiction of such courts.

Version Number 1.7, Last Updated May 25th, 2015

1. INTRODUCTION:
   1. By using and/or visiting any section of the website www.betredkings.com (the "Website"); or by opening an account on the Website you agree to be bound by:

      The General Terms and Conditions, on this page;
      The Privacy Policy,
      Any game rules,
      Any terms and conditions of promotions, bonuses and special offers which may be found on the Website from time to time.

   2. All of the terms and conditions listed above shall together be referred to as "the Terms".
   3. Please read the Terms carefully before accepting them. If you do not agree to accept and be bound by the Terms please do not open an account or continue to use the Website. Your continued use of the Website constitutes acceptance of the Terms.
   4. The Terms will come into effect on the 16^th of March 2015.

2. GENERAL TERMS AND CONDITIONS

3. CHANGES TO THE TERMS OF USE
   
   
   1. We may need to change the Terms for a number of reasons, including for commercial reasons, to comply with new laws or regulations or for customer service reasons. The most up-to-date Terms of Use can be accessed here, and the date on which they came into force is noted.
4. OPENING YOUR ACCOUNT
   
   
   1. In order to place a bet via the Website, you will need to open an account on the website ("Your Account").
   2. For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the Cyprus, France, Israel, Republic of China, USA, Spain, India, Italy, Bahama, Belgium, Romania, Portugal, Ireland, Poland, Bulgaria, Greece, Czech Republic, Slovenia, Denmark, Australia and Germany or if you are in such a jurisdiction then you should not open an account or use the Website.
   3. When attempting to open an account or using the website from any other jurisdiction it is the responsibility of the player to verify whether gambling is legal in that particular jurisdiction.
   4. A player must register personally by following the on-screen instructions.
   5. When you open Your Account You will be asked to provide us with personal information, including your name, date of birth, and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details").
   6. You hereby acknowledge and accept that, by using the services at the Website, you may both win and lose money.
      
   7. Your Account must be registered in your own, correct, name. You may only open one account. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". Any Duplicate Accounts may be closed by us immediately and:

      all transactions made from the Duplicate Account will be made void;
      all stakes made using Duplicate Account shall be voided and deposits will be returned to you; and
      any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account

   8. If you wish to open another account, you may do so by contacting the Manager at [email protected]. If a new account is opened, the old account will be closed.
   9. You must maintain your account and keep your details up-to-date.
   10. If you wish to close your account you must send a request to do so on [email protected]. By closing Your Account, You also consent to the forfeiture of any promotional bonuses, prizes or benefits which you may have acquired.
   11. In the event of closure of Your Account because of gambling addiction or if your account has been closed due to fraud you acknowledge that you are prohibited from opening a new Account. The Company will not be liable if you manage to open a new account, for such action nor for any direct or indirect consequential damages. The company shall have the right to close, at any time, a new account opened in breach of the requirement stated herein.
5. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
   
   
   1. You warrant that:
      

      You are not younger than:
      

      • Of 18 (eighteen) years; or
      • Any legal age at which gambling or gaming activities under the law or jurisdiction that applies to you require ("the Legal Age"); and
      1. The details supplied when opening Your Account are correct; and
      2. You are the rightful owner of the money in your Account.
      3. You are a resident in a jurisdiction which allows gambling
      4. The money deposited is not derived from any activity which is illegal.

   2. The company complies with European laws, regulations and guidelines for the prevention of money laundering and the funding of terrorism. Suspicious transactions shall be investigated by the company and, if necessary, a suspicious transaction report will be made by the company to the competent Authorities. In any such event, the company is prohibited from informing any players or third parties involved, save in limited circumstances, that an investigation is being or may be carried out, or that information has been or may be transmitted to the competent Authorities. Furthermore, in the event of any suspicious transactions, the company may suspend, block or close the account(s) of the relevant player(s) and withhold funds as may be required by law and/or by the competent Authorities.
   3. All transactions made by players on our site are checked to prevent money laundering and all other illegal activity.
   4. By agreeing to the Terms you authorise us to undertake verification checks as we may require ourselves or may be required by third parties (including, regulatory bodies) to confirm your identity and contact details and to prevent money laundering (the "Checks").
   5. The identity of the player will be verified on cumulative withdrawals of €2,330
   6. In certain circumstances we may have to contact you and ask you to provide further information to us directly in order to complete the Checks. If you do not or cannot provide us with such information then we may suspend Your Account until you have provided us with such information or permanently close Your Account. Additionally, you will have to provide identification whenever you make a withdrawal of funds amounting to Two Thousand Three Hundred Euros (EUR 2,300) or more.
   7. If we are unable to confirm that you are the Legal Age then we may suspend Your Account. If you are proven to have been under that age at the time you made any gambling or gaming transactions, then:
      
      1. Your Account will be closed;
      2. All transactions made while you were underage will be void, and all related funds deposited by you will be returned;
      3. any stakes for bets made while you were underage will be returned to you; and
      4. any winnings which you have accrued during such time will be forfeited by you and you will return to us any such funds which have been withdrawn from your Account.

6. INACTIVITY AND DELETION OF PLAYER ACCOUNTS
   
   
   1. THE management is entitled to charge you a monthly administrative fee of €5, €5, £5, 50Kr per month if your Account becomes inactive and for as long as it remains inactive.An account will be considered as "Inactive" if the account holder has not placed any bets at Bet.RedKings.com for any amount at least once during a period of 90 consecutive days. The monthly administrative fee is subject to change.
   2. If the player account remains inactive for more than 12 months and the account balance is €0, no further charge will be incurred. The inactivity fee will be incurred on a monthly basis until the next login is performed at the website, in this case, the operator is entitled to block the player account.
   3. Should a player account remain inactive for thirty months, meaning that no transaction has been recorded on that specific account for the above mentioned time, we will remit the remaining balance in that account to the respective player. If the player cannot be contacted satisfactorily, the remaining balance shall be remitted to the relevant gambling authority.
7. USERNAME, PASSWORD, AND CUSTOMER INFORMATION
   
   
   1. After opening Your Account, you must not disclose (whether deliberately or accidentally) your username and password to anyone else. If you have lost or forgotten Your Account details you may retrieve your password by clicking on the “Forget your Password” link below the login portal.
8. DEPOSITS TO YOUR ACCOUNT
   
   
   1. If you wish to participate in betting or gaming using the Website, you must deposit money into Your Account which you can then use to place bets or play games. We reserve the right to undertake basic KYC checks within reasonable time on player deposits for the purpose of verifying compliance with Sections 5 and 11 of the Terms.
   2. Deposits to the cash player account are made by transfer of money to the company’s account by way of the payment methods stated on the website. The payment methods currently available include debit cards, credit cards, E-Wallet payments, Prepaid Cards, Instant Banking, Fast Bank Transfers and Bank Transfers. The company reserves the right, to change the accepted methods of payment at its sole discretion. The company further reserves the right to accept certain methods of payment only subject to the fulfilment of certain conditions. The company does not warrant that all methods of payment are available at all times. To verify which payment and withdrawal methods that are currently available and the time lapse these take to process kindly visit our Deposit tab in the main page of our website.
   3. We do not accept cash funds sent to us.
   4. By depositing money you agree not to make any charge-backs, reversals or otherwise cancel any deposits into Your Account, and agree to refund and compensate us for unpaid deposits.
   5. The company can, under certain circumstances, credit a player’s account with so called “bonus money”. The conditions for the crediting of the bonus (e.g. First Deposit Bonus) and the amount of the bonus is determined by the company and set out on the website from time to time. Please visit the Promotions section on the website in order to view our latest promotions.
   6. The bonus is stated separately on the account. It can only be paid out once it has been transformed into real cash winnings. If an account contains both the player’s own money and bonus money, the bonus money will only be available for wagering once the existing money has been used. Specific bonus conditions may be published on the website with the launch of specific bonus schemes. Before fulfilling the bonus turnover conditions if you transfer or withdraw the main deposit amount, bonus amount and all winnings from this bonus will be forfeited.
   7. Your Account is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Additionally any money deposited with us in your Account will not earn any interest.
   8. We may at any time set off any positive balance on Your Account against any amount you owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and Criminal Activity or Errors.
   9. The time taken for your deposit to appear on your account balance is as follows:
      

      Deposit Method	Time Lapse Required
      Credit / Debit Cards	Instant
      Online Bank Transfer	Instant
      E-Wallets	Instant
      PrePaid Cards	Instant
      Bank Transfers	3 to 4 Working Days

9. WITHDRAWALS FROM YOUR ACCOUNT
   
   
   1. You may request withdrawal of funds from Your Account at any time provided that:
      
      1. all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed or otherwise cancelled;
      2. any Checks referred to in paragraph 5 above have been completed.

   2. Once we have approved your withdrawal you must give us sufficient information as to how the funds should be transferred to you. We will attempt to accommodate your request regarding the payment method and currency of your withdrawal. This, however, cannot be guaranteed. All withdrawals will be remitted only to the same account from where the funds paid into the player’s account originated.
      We reserve the right to charge a fee amounting to our own costs (including the cost of the deposits) for withdrawals of funds that have not been put into play.
   3. Player funds which are restricted from playing will be displayed in a separate balance on the player’s main page, a player may not withdraw these restricted funds (Bonus money).
   4. You are responsible for reporting your winnings and losses to your local tax or other authorities.
   5. If an account has been dormant, closed, blocked or excluded for any reason and for any period of time the player may contact our support team to recover any pending funds that he might still have in the account. Our support team will immediately launch an investigation into the claim and the player will be contacted back with information of how the funds will be transferred back to him.
10. PLACING A BET OR GAMING
    
    
    1. All transactions will be concluded in the language from which you placed your transaction.
    2. It is your responsibility to ensure that the details of any transaction are correct.
    3. You can access your transaction history on the Website.
    4. We reserve the right to refuse the whole or part of any transaction requested by you at any time in our sole discretion. No transaction is accepted by us until we have confirmed to you that it has been accepted. If you do not receive a confirmation that your transaction has been accepted, you should contact Customer Services.
    5. Once your bet is confirmed, you cannot cancel the transaction without our written consent.
    6. If a game is miscarried or aborted kindly visit the Sports Section of the website which contains the applicable General Betting Rules.
11. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
    
    
    1. The following activities are not allowed and constitute a material breach of the Terms:
       
       • Colluding with other third parties;
       • Using unfair advantage or influence (commonly known as cheating), including the exploitation of a fault, loophole or error in our software, the use of automated players (sometimes known as 'bots'); or the exploitation of an 'error';
       • Undertaking fraudulent activities to your advantage, including the use of a stolen, cloned or otherwise unauthorised credit or debit card, as a source of funds;
       • Taking part in any criminal activities including money laundering and any offence with criminal repercussions.
       • Transferring of funds from one player account to another.
    2. We will take all reasonable steps to prevent such activities; detect them and the relevant players; and deal with the relevant players appropriately. We will not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent or otherwise illegal activity, or cheating, and any action we take in respect of the same will be at our sole discretion.
    3. If you suspect a person is colluding, cheating or undertaking a fraudulent activity, please report it to us by e-mailing [email protected].
    4. We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.
    5. We reserve the right to withhold payment and to declare bets on an event null and void if we have evidence that:
       

       a) the integrity of the event has been called into question
       b) the price/s or pool has been manipulated
       c) match rigging has taken place
       d) the game or event did not come to its natural conclusion
       

    6. We reserve the right to terminate events and/or games in any instance mentioned in the preceding clauses and in any other instance were any sort of abuse is detected.
       Evidence on the above will be based on the size / volume/ number or pattern of bets placed with on our gaming portals and/or if a decision has been given by a relevant governing body of the sport in question.
       Deposits made into your Account should be commensurate with intended game play. If there is a suspicion of abuse, (e.g. when a deposited amount is not used for an appropriate level of game play and the player requests a withdrawal in relation to that deposited amount; or where the Company suspects that the Player is abusing exchange rate fluctuations), we reserve the right to cancel the respective deposit/s in part or in full, to retract any costs that may have resulted in conjunction therewith and to close your Account indefinitely. In such instances, we further reserve the right to request and obtain satisfactory proof of deposit and additional copies of personal identification prior to processing any withdrawal request, and the processing of such a request shall be entirely at our discretion.
12. OTHER PROHIBITED ACTIVITES
    
    
    1. You should not use the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive. You must not use any abusive or aggressive language or images; swear, threaten, harass or abuse any other person, including other users, or behave in such a manner towards any Company staff used to provide the Website or Customer Services.
    2. You shall not corrupt the Website, flood the Website with information so as to cause the Website to not function, nor use any features which may affect the function of the Website in any way for example (but not limited to) releasing or propagating viruses, worms, logic bombs or similar. Any multiple submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website.
    3. You shall use the Website for personal entertainment only and shall not be allowed to reproduce the Website or any part of it in any form whatsoever without our express consent.
    4. You must not attempt to gain unauthorised access to the Website, the servers on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or similar. When breaching this provision we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.
    5. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect Your computer equipment, computer programs, data or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
    6. It is prohibited to sell, transfer and/or acquire accounts from other players.
13. CLOSURE AND TERMINATION BY US
    
    
    1. It is company policy in the interests of security and in accordance with gaming legislation, that if no transaction has been recorded on Your Account for thirty months (an “Inactive Account”), we shall remit the balance in that account to you. If you cannot be satisfactorily located any funds in that account will be handed over to the company.
    2. Your Inactive Account will be terminated with written notice (or attempted notice) using your contact details. In the event of any such termination by us, other than where such closure and termination is made pursuant to paragraph 11 (Collusion, Cheating, Fraud and Criminal Activity) or paragraph 18 (Breach of the Terms of Use) of these Terms, we will refund the balance of Your Account to you. If you cannot be located, the funds shall be remitted to the relevant gambling authority.
    3. The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured.
    4. In the event of any suspicious transaction/s, the company reserves the right to suspend or block a players’ account and withhold funds as may be required by law. Or the competent Authority.
14. ALTERATION OF THE WEBSITE
    
    
    1. We may, in our absolute discretion, alter or amend any product offered via the Website at any time for the purpose of maintaining the Website.
15. IT FAILURE
    
    
    1. Where unexpected system flaws, faults or errors occur in the software or hardware which we use to provide the Website we will take immediate steps to remedy the problem.
    2. We do not accept any liability for IT failures which are caused by your equipment used to access the Website or faults which relate to your internet service provider.
16. ERRORS OR OMISSIONS
    
    
    1. A number of circumstances may arise where a bet is accepted, or a payment is made, by us in Error. Reasonable efforts are undertaken to prevent errors or omissions, however system problems or human error may lead to such circumstances. Such circumstances may include, without being limited to, the hereunder situations:
       

       a) Acceptance of a bet at a price which is significantly different from those available in the market at the time the bet was placed;
       b) Miscalculation (including due to human error) of bonuses, winnings or returns paid to you;
       c) Information on odds or terms of a bet may have been entered incorrectly as a consequence of human error or computer malfunction;
       d) Errors or omissions resulting from Prohibited Activities
       e) Errors or omissions which result in winnings being flagrantly incorrect or different from those on the market;
       f) Continued acceptance of bets on a market or event that has already been closed or suspended (“late bets”).

    2. We reserve the right to correct any Error made on a bet placed and re-settle the same at the correct price or terms which were available or should have been available at the time that the bet was placed and the bet will be deemed to have taken place on the terms which were usual for that bet or, in cases where the correction or resettlement of the bet is not possible, to declare such bet void and refund the stake in question back into Your Account.
    3. Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss including loss of winnings that results from any Error by us or an error by you. You will forfeit any winnings/losses that result from any such Error.
17. EXCLUSION OF OUR LIABILITY
    
    
    1. Your access to and use of the products offered via the Website, is at your sole option, discretion and risk.
    2. We will provide the Website with reasonable skill and care and substantially as described in the Terms. We do not make any other promises or warranties the Website, or the products offered via the Website, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same.
    3. We shall not be liable to You in contract, tort (including negligence) or otherwise for any business losses, including but not limited to loss of data, profits, revenue, business, opportunity, goodwill, reputation or business interruption or for any losses which are not currently foreseeable by us arising out of the Terms of Use or Your use of the Website.
18. BREACH OF THE TERMS OF USE
    
    
    1. You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of the Terms.
    2. Where you are in material breach of the Terms, we reserve the right, but shall not be required, to:
       

       Provide you with notice (using Your Contact Details) that you are in breach requiring you to stop the relevant act or failure to act,
       suspend your Account so that you are unable to place bets or play games on the Website,
       Close Your Account with or without prior notice from us.
       Recover from Your Account the amount of any pay-outs, bonuses or winnings which have been affected by any material breach.

    3. We have the right to disable any user identification code or password if in our reasonable opinion you have failed to comply with any of the provisions of the Terms.
19. INTELLECTUAL PROPERTY RIGHTS
    
    
    1. All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights which are either owned by us or used under licence from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.
    2. Under no circumstances shall the use of the Website grant to any user any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever.
    3. No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms of Use.
20. YOUR PERSONAL INFORMATION
    
    
    1. We are required according to the Data Protection laws to comply with data protection requirements in the way in which we use any personal information collected from you in your use of the Website. We therefore take very seriously our obligations in relation to the way in which we use your personal information.
    2. By providing us with the information, you consent to our processing your personal Information for the purposes set out in the Term, for operating the Website or to comply with a legal or regulatory obligation.
    3. As a policy the Company will not disclose any personal information to anyone other than those employees that need access to your data to provide you with a service.
    4. We will retain copies of any communications that you send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from you.
    5. Players have the right to their personal data held by the operator in accordance with the Data Protection Laws. Players are also entitled to change or amend their respective personal data.
    6. The company will use all responsible means to protect player data however it is not liable should a third party unlawfully seize such data. Lawful supply of such data to third parties is on an opt-in basis,
    7. The operator has the obligation to forward any information to the relevant authorities in case of fraudulent or suspicious behaviour. By accepting the company’s Privacy Policy, players are giving their permission to the company to verify the data by using third party databases.
    8. By accepting these terms and conditions, the players also accept that in the case of defending chargebacks, the Company may send your personal information to the relevant payment providers.
21. USE OF COOKIES ON THE WEBSITE
    
    
    1. The Website uses 'cookies' to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto your computer when you access the Website and it allows us to recognise when you come back to the Website. Information on deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of the Website.
22. COMPLAINTS AND NOTICES
    
    
    1. If you wish to make a complaint regarding the Website, a first step should be to, soon as reasonably possible, contact Customer Services on [email protected].
    2. In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim.
    3. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
    4. When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
23. INTERPRETATION
    
    
    1. The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are translated into any other language, the original English version will prevail.
24. TRANSFER OF RIGHTS AND OBLIGATIONS
    
    
    1. We reserve the right to transfer, assign, sublicense or pledge the Terms, in whole or in part, to any person, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
25. EVENTS OUTSIDE OUR CONTROL
    
    
    1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Terms of Use that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect ("Force Majeure"). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
26. WAIVER
    
    
    1. If we fail to insist upon strict performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
    2. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with above.
27. SEVERABILITY
    
    
    1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.
28. LAW AND JURISDICTION
    
    
    1. The Terms of Use shall be governed by and interpreted in accordance with the laws of Malta.
    2. The Courts of Malta shall have non-exclusive jurisdiction over any disputes arising out of the Terms of Use themselves.
29. RESPONSIBLE GAMING AND GAMBLING
    
    
    1. We are committed to endorsing responsible gaming as a policy of customer care and social responsibility. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling.
    2. Underage Gambling - It is illegal for anyone under the age of 18 to open an account or to gamble on our website. We carry out age verification checks on all customers who use payment mechanisms which are available to under 18s and additionally perform random age verification checks on customers using other forms of funding mechanisms. Please note than anyone under the age of 18 found to be using the site will have any winnings forfeited and may also be reported to the authorities.
    3. Filtering Systems - Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. If you share your computer with friends or family who are under the legal age to register or bet with our site, or have requested self-exclusion from gambling sites, please consider parental filtering solutions
    4. Setting of Financial Limits – A player may set financial limits mainly related to wagers and losses by contacting our Support team. Once these limits are set the player will not be able to exceed these limits.
    5. Setting of Session Time Limits – A player may set maximum Session Time Limits by contacting our support team. Once these limits are set the player will not be allowed to continue playing above the pre set time limit in any one session.
    6. Any notice for changes described above will be accompanied by a seven (7) day cool down period in which the player will not be able to revert the conditions previously placed on his account.
    7. We are committed to supporting Responsible Gambling initiatives and encourage you to find information about Responsible Gambling at the websites of the following organisations:
       Agenzija Appogg - https://secure3.gov.mt/socialpolicy/family/fsws/appogg/appogg_info
       Malta Gaming Authority- http://www.MGA.org.mt
       Foundation for Social Welfare Services-http://www.fsws.gov.mt/en/appogg/Pages/welcome-appogg.aspx
30. LINKS
    
    
    1. Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.
31. COMPLAINT HANDLING
    
    
    1. Our customer support team will attempt to handle a player’s complaint as soon as is reasonably possible. If the support team cannot resolve the complaint they will escalate it to management for solution.
    2. In any case the player will receive a response to their complaint within a period of 10 working days.

Version 1.8
Version date December, 2017

Terms and Conditions of Use

Version number 1.21, last updated 27/02/2019

Please read these terms and conditions carefully before accepting this agreement and before using this site. Make sure to print these terms and conditions and keep them for your records.

1. Introduction
   
   1. We consider these terms to be fair. Should you need any advice regarding these terms, or any other part of our service, in your own and our interests, please contact us via our Customer Services Department via the support link on the site and your trusted legal advisor. In these terms and conditions the licensed entity (which is noted above the words ‘Terms and conditions of use’ which is located above) is referred to as 'We', 'Us', or any other name of similar purport and you are referred to as 'customer', you, user, player or any other term of similar purport.
   2. Please note that all telephone calls are digitally recorded and may be used as evidence at Our sole discretion.
   3. For transaction security we use SSL encryption. All customer data will be treated as confidential and will not be sold to third parties.
   4. By checking the 'I agree to the terms and conditions' box when you register an account, you acknowledge that you have read, understood, agree with and will comply with all the terms and conditions and you thereby enter into a legally binding agreement between you and Us. If you do not agree with any of the terms and conditions you should not accept them. Once you have agreed to these terms and conditions, Your failure to comply with any one or more of them may result in disqualification, account closure, and/or legal action against you as deemed appropriate by Us.
   5. Where we have reasonable grounds to suspect that any two or more registered accounts are linked including whether they are linked to the same internet protocol ("IP") address, pattern of use, proximity of transactions, common bank details or address in common or otherwise and that the services provided via the Site are being abused of by you in any way, including by way of example due to a previously undetected fault, bug or other fault in the software, we may suspend the services provided to you via the site and your ability to access your account(s) with immediate effect as well as to reverse transactions on any one or more of the accounts that are linked
   6. By using this Site and/or software you agree to these terms and conditions and any other terms or conditions that We see fit to impose from time to time.
   7. These terms and conditions are written in English. If these terms and conditions are translated into another language, the English version will prevail.
   8. Your participation in the Games is at your sole discretion and risk. By accepting these terms and conditions you agree that you do not find the services we provide through our Site and/or software offensive, unfair or questionable. You also acknowledge that We are unable to provide you with any legal advice or assist you with any Legal queries related to the legality of participation in remote gambling.
   9. All fees and charges displayed in this document are in ("EUR").
   10. Unless otherwise stated in the relevant casino pages of the Site, minimum deposit amounts are 10 AUD/CAD/CHF/EUR/GBP/USD, 100 DKK/NOK/SEK/ZAR, 700 RUB and withdrawal amounts are 20 AUD/CAD/CHF/EUR/GBP/USD, 200 DKK/NOK/SEK/ZAR, 1400 RUB
   11. We reserve the right to restrict access to all or certain parts of the Site in respect of certain jurisdictions.
   12. Unless stated otherwise, whenever a time is mentioned it refers to GMT.
   13. We reserve the right to limit/refuse bets.
   14. All advertised first deposit bonuses/welcome offers are subject to an account registration check. After your registration is completed there is an automatic review of the account details entered and the system may decide that your account is not eligible for bonuses. In the event that your account is not eligible for bonuses an email with this decision will be sent to You as soon as the account is created.
   15. We reserve the right to adjust the minimum/maximum bets within the casino.
2. Legal Requirements for Playing the Game
   
   1. You must be at least 18 years of age, or the minimum legal age in the jurisdiction in which you are viewing this Site or using the services offered via our Site, providing the minimum age in your jurisdiction is not less than 18. Please be aware that underage gambling is illegal.
      
      • We reserve the right at any time to request from you evidence of age in order to ensure that minors are not using our services. The documents we accept as proof of age are:
        
        • Copy of passport;
        • Copy of driving license; and/or
        • Copy of an official ID Card
   2. Only players who are resident in countries in which gaming is allowed are permitted to deposit money into a Real Money account, or play in Real Money mode. Players from United Kingdom, Greece, Australia, Portugal, Singapore, Iran, Czech Republic, Slovenia, Estonia, Romania, the Republic of Cyprus, Italy, Israel, Turkey, the German State of Schleswig-Holstein, France, Mexico, Spain, Denmark, Belgium and the USA are not permitted to deposit any money into a Real Money account, nor play in Real Money mode.
   3. Remote gambling is illegal in some jurisdictions. By accepting these terms and conditions you acknowledge that you have checked legality in your jurisdiction and it is legal to gamble online.
   4. Players from Bulgaria and Slovakia are not permitted to play any of the games within the Live Casino section of the lobby.
   5. By playing the Games, you acknowledge that you are doing so according to the laws that apply in the jurisdiction in which you are viewing this Web Site and/or using the software.
3. Information We Collect About You and How We Use It
   
   1. We process information about you in accordance with our privacy policy. Our privacy policy forms part of these terms and conditions and contains details on the types of information we collect and what we do with that information, which includes who it may be shared with and why.
   2. We are entitled to share the information we hold on you, which includes personal data and gaming history with regulators, and other bodies, including the police, and law enforcement bodies in order to investigate fraud, money laundering gaming integrity issues and to comply with our regulatory duties.
4. Grant of License
   
   1. The Site, the downloadable client available through the Site, our apps and the Site as optimized for use on mobiles and tablets, all run on a series of programs which are either proprietary to us or are licensed through third parties to be able to offer you our services through the Site ("Software").
   2. We grant you a license to use a single copy of the Software and where applicable the related documentation solely in accordance with and subject to these terms.
   3. You may neither sell, rent, lease, transfer or grant any other right of the Software, nor reverse engineer, decompile, or dissemble the Software.
   4. You may not disclose the Software to any third party, make derivative works based upon it, or use it for any purpose except for the specific uses expressly permitted in the user documentation, which accompanies the Software.
   5. The Software is available to you on an "As Is" basis only and without any warranty or indemnity of any kind. The download and/or use of the Software and Services is at your own risk.
   6. You hereby acknowledge that how you use the Software is outside of our control. We shall not be liable to you or to any third party in respect of your receipt of and/or use of the Software.
5. Real Money Mode and Practice Mode
   
   1. By using the services offered through our Site, you will be able to play in either the 'Real Money' mode or 'Practice' mode.
   2. In 'Real Money' mode, real money may be wagered and gained. In order to play in 'Real Money' mode you will be required to have funds in your bonus balance, or pay funds into your account (which has the meaning described in clause 5) by any of the methods specified from time to time by Us. Such funds will be deposited into your Account upon actual receipt of funds or upon receipt of approval from a payment processor. Minimum and maximum limits may be applied to the payments into your account, depending upon your history, the method of deposit, and other factors as determined solely by Us. We are not a bank and funds are not insured by any government agency. All payments to and from your Account must be paid in the currencies listed in the cashier from time to time and shall not bear interest. All payments into your account must be from a payment source on which you are the named account holder.
   3. In 'Practice' mode, no real money is played. Funds played in 'Practice' mode have no value in and of themselves and are kept separate from Real Money funds. Neither funds nor any game features (for example, but not limited to Multipliers, Bonus games and Bonus Points) are transferable to a Real Money account nor are they redeemable for any currency. If any game features are incorrectly transferred from Practice Mode to Real Mode any winnings derived will be removed. If you notice the transfer of any game feature from Practice Mode to Real Mode it is your responsibility to inform Us immediately.
   4. It is not advisable to play 'Real Money' mode before trying 'Practice' mode. We recommend players practice in 'Practice' mode prior to playing in 'Real Money' mode.
   5. It is your responsibility to make sure that you read and understand all the rules and procedures of the games on the Site(s) prior to playing real money games.
   6. You hereby acknowledge that by betting you risk losing money.
6. User Accounts
   
   1. The information you provide during account registration must be true, complete and up to date. You must provide your correct details, a valid address and contact e-mail on the registration process.
   2. A user is not allowed to register more than one account. This means only one account is allowed to be registered per person, household, family, household address, email address, credit card number or shared computer environment (i.e library, workplace, fraternity, university or school etc'). Any withdrawal made from a duplicate account will be considered unauthorised and will be claimed back.
   3. Any attempt to try and deceive Us by registering multiple accounts in another user name to gain bonus money will be deemed as abuse, and will result in the account(s) being suspended, bonus money being removed, winnings voided and the option to withdraw monies cancelled.
   4. All information supplied when you register with the site MUST be accurate, complete and not misleading in any respect. We reserve the right to confirm a customer's address by any means available, including but not limited to posting an address verification letter by mail to you, contacting you by e­mail, phone or live chat. If the attempt to verify the details supplied during registration is not successful no winnings will be paid.
   5. If the details you supplied at registration change, you must update us and send us proof of the new details.
   6. There are three types of "Accounts":
      
      • Practice Account: A Practice account does not use real money, and funds used to play hold no monetary value whatsoever. Your name, email and password are the only requirements to register for a Practice account.
      • Bonus Account: A Bonus account does not require the deposit of real funds. Your name, email (validated), address, contact details and other information are required to register for a Bonus account.
      • Real Money Account: In order to change status to a Real Money account, a minimum deposit amount is required as well as the initial registration requirements. The minimum deposit requirement is subject to change at any time.
   7. Your Account is for your personal use only. You may not divulge Your Account details to anyone else or use anyone else account details. You may not sell, transfer and/or acquire accounts to/from other players.
   8. Any use of Your Account is strictly for your own private purposes. You shall be solely responsible for all transactions conducted in relation to your account using your Username and Password. Every person who identifies himself/herself by entering Your correct Username and Password, or logs into Your account using biometric login functions is assumed by Us to be You and all transactions where the Username and Password have been entered correctly will be regarded as valid and authorized by You.
   9. We take absolutely no responsibility for any third party accessing Your Account using the correct username and password and we shall not be liable for any losses incurred by you as a result of such an event. Any access to Your Account with the correct username and password will be considered by us as valid.
   10. Should you become aware of any unauthorized use of Your Account, you are obliged to immediately notify us and we will suspend your Account pending further investigation of such unauthorised use. If you are using a shared computer we advise that the checkbox to remember password is kept unchecked at all times.
   11. In the event you have a Bonus Account and you have failed to make a deposit in 30 days from the time the Account was initially created, any Real Money/Bonus funds you had within the Account will be null and void, removed from the Account without any option to retrieve it.
   12. Your account is not a banking facility. Deposits should only be made with a view to using funds to place bets. Should You make repeated deposits and withdrawals without placing a commensurate amount of bets, or placing all low or very low risk bets, we reserve the right to pass on to your accounts, without prior notice, any bank charges (15% of the amount) we have incurred before closing the account.
   13. Account facilities are provided to You solely to enable you to place bets or participate in poker or casino games. If you, for whatever reason, appear to be depositing or withdrawing money without genuine play, you will be liable to have your account suspended and the circumstances investigated. This may result in a report to the necessary authorities and/or the account being closed.
   14. You hereby acknowledge and agree that betting might result in losing monies and that all losses incurred by You as a result of betting via Our services will be Your sole responsibility.
   15. You may terminate the services on Your account by utilizing our Player Limitation services. In case the reason behind the closure of the Account is related to concerns about possible gambling addiction or you wish to extend the limitation period, the You shall inform us via email after placing your Limitation.
   16. You hereby confirm that you are not using or intending to use or intending to allow any other person to use your account in relation to Our services for any prohibited or unlawful activity, including but not limited to, fraud or money laundering, under the laws of your jurisdiction or any other applicable laws in any other jurisdiction.
   17. You hereby confirm that You have not held a Player Account with Us that was terminated or suspended, and You have not notified Us, now or in the past, that You have a gambling addiction.
   18. You hereby confirm that you will not intentionally disconnect from any Game while using the Our services. If We determine, in Our sole discretion, that You are in breach of this clause, We may terminate Your access to our Services immediately and/or have Your account blocked. If Your account is terminated or blocked in such circumstances, We are under no obligation to refund You any funds that may be in Your Account.
   19. You hereby confirm that You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to Your or third parties' participation in any of the Games.
   20. You agree that if, in Our opinion, if any suspicious, improper, fraudulent, or unlawful activities are attempted and/or performed through the use of Our Services, We will be entitled to terminate and/or block your account and seize all funds available through that account. We also reserve the right to disclose any and all details of your account to the relevant authorities.
   21. In the event that you become aware that another user of Our services is cheating, manipulating or attempting to manipulate game outcomes and results, colluding with any other person in order to defraud Us, using Artificial Intelligence Software, or doing anything which can be construed as detrimental to us, financial or otherwise, You are responsible for sharing such information with us. We will treat any such information You pass to Us in the strictest of confidence. In the event that we discover, or suspect, that you had such knowledge and did not pass it on to Us, we reserve the right to terminate Our services to You and confiscate any funds which are in Your account.
   22. VIP Points redemption to cash is only available for customers who have registered prior 19/03/2017.
7. Transactions: Deposits
   
   1. All financial transactions will show up in your payment method statement.
   2. After depositing, you will receive email confirmation of the transaction. We recommend that you print out and keeps details of all transaction data in order to avoid misconceptions and discussions at a later time.
   3. All deposits will be effective immediately as soon as we get a successful confirmation from the selected payment processor (except for Wire Transfer Deposits). After depositing, you will be able to play immediately in Real Money Mode. It is unlawful to deposit money derived from ill-gotten means.
   4. Please note that documentation in the form of ID, utility bill/statement or copies of the front and back of your credit card may be required after any deposit.
   5. We reserve the right to contact you to verbally verify any deposit made.
   6. We reserve the right to void all winnings if your name does not match the name on the credit card you use. In such circumstances we reserve the right to request the necessary documentation from the player to enable us to carry out the required identity verification checks from our end, prior to taking any action. The burden of proof that the player had the necessary authorisation to proceed with the transaction shall vest in the player at all times.
   7. Players who make a credit card deposit using someone else's credit card will be requested to provide copies of the credit card, ID documents from the credit card holder and Account holder and will be sent via email a Letter of Authority form. This form must be signed and completed by the Credit Card Holder and the Account holder.
   8. We will carry out KYC procedures when you make a deposit.
   9. Any or all of the following Documents may be required as proof of Identity:
      
      • Copy of identification card(s)
      • Copy of Driver's License
      • Copy of the front and back of the credit card being used to make the deposit (middle 8 digits may be blanked out)
      • Copy of up-to-date Utility Bill clearly showing name and address
      • Bank statement
      • Signed Deposit Confirmation Form
      • Credit card statement (Showing the recent transactions which were made to Us)
   10. If you were required to provide documentation as explicitly described in Section 6 of this agreement and you have failed to comply, your Account will be suspended until verification is completed.
   11. No charge-backs can be made or initiated by you. In addition, payments including deposits made to your Account using any payment method/source cannot be renounced, cancelled, disputed for no valid reason or otherwise reversed. If this happens we reserve the right to take any of the following actions or request you to take immediate action, whichever the case may be, as a necessary measure to safeguard us against possible fraudulent activity or any other form of abuse:-
       
       1. You shall immediately and without undue delay refund the total amount due to us and compensate Us for any and all unpaid amounts due to us including any expenses or charges We might incur in the process of recovering the amount due;
       2. Should you initiate a chargeback, We reserve the right to close your Account, initiate legal proceedings to recover the funds you are trying to chargeback as well as any charges or expenses which we might incur as a result and report the matter to the Police if we suspect foul play;
       3. We reserve the right to recuperate the total amount due to us from your Real Money Account balance.
       Provided that in any case and for any of the above reasons, We reserve the right to cancel your Account at any time without any prior notification.
   12. We may, at any time, set off any positive balance on your Account, or connected Account, against any amounts owed by you to Us.
   13. In the case that there is a processing charge for your deposit you will be clearly informed about it during the deposit process.
   14. The following methods are available for depositing to your account. Note that some methods are not supported in some countries but in the casino software you can see the methods available for your country. Credit/Debit Card (Visa, Mastercard, Maestro/Switch/Solo), Trustly, Neteller Skrill, ECOPayz, Fast Bank Transfer, PaySafeCard, Sofort, Instant Banking by Citadel, eKonto, TrustPay, Comgate, Webmoney, Click2Pay, ClickandBuy. We reserve the right to add/remove deposit methods with immediate effect and without prior warning.
8. Transactions: Withdrawals
   
   1. Withdrawals will only be processed if a player has a Real Money Account (i.e. made at least one successful deposit), has sufficient real money balance for the withdrawal, and has fulfilled any applicable bonus requirements as detailed in Our Bonus Policy. Withdrawals will be remitted only to the same method used for deposits, unless the depositing method does not allow withdrawals.
   2. Withdrawals can only be made based upon the initial registration information provided by the player. Incorrect or misleading data in personal details and/or contact details such as phone number or email address will result in all winnings being voided. This is aside from any penalties or actions taken by Us due to any breach of these terms and conditions.
   3. The maximum winning amount that a player can cash out is €10,000 every 30 days. All other winnings will be paid in monthly installments of €10,000 every 30 days. The maximum withdrawal amount per transaction is €5,000.
   4. For a withdrawal of winnings which exceed the amount you have deposited you will be required to send proof of address, proper identification, and any other documentation that We may require to properly identify you ("KYC"). For any cumulative withdrawals exceeding €2,330, additional verifications procedures will take place.
   5. Please note that 'winnings' stands for an amount which is more than the total deposits made by a player. As a condition for payment, winnings will not be issued until we complete all required KYC and Anti Money Laundering (AML) checks and have received relevant KYC/AML documentation. Please also note that if there is a large win (€5000 or more), or jackpot win it may take longer to process the request in order to verify the win (with a third party where relevant) and to complete all required checks.
   6. Players may set up their withdrawal verification, prior to their initial withdrawal request, only by uploading the documentation in the Cashier by selecting the 'Upload ID' option. Documents sent any other way will not be accepted.
   7. You are not permitted withdraw any funds including winnings if you have active bonuses or have not made your first deposit. Any unused bonus balance will be removed in the event of a withdrawal.
   8. When you make a withdrawal request, We shall insofar as practical pay you via your preferred payment method. However We reserve the right to pay you using any one or more of the payment methods listed in the cashier, whether it is one of your preferred payment options or otherwise.
   9. When a deposit is made via Credit Card, all subsequent withdrawals at least of the amount deposited will be paid back to the Credit Card where possible. Any money We can't deposit to your card will be paid to an alternative method of your choice.
   10. When a deposit is made via an Online Wallet account, the amount deposited will be paid back to that same Online Wallet account.
   11. Any payments of funds made to you from Us may be subject to a surcharge to cover costs, such as in the case of Wire Transfers, which We will deduct from your balance before processing the withdrawal. The surcharges, and withdrawal times, which are subject to change, are as follows:
       
       • Wire Transfer - €10.00* (over €500 no charge) – between 2 and 7 business days
       • Credit/Debit cards (Visa, Maestro/Switch/Solo) – No charge - between 2 and 7 business days
       • Online Wallets (EcoPayz, Skrill, Neteller, PaySafeCard) – No charge – same day
       In certain countries we have the ability to process withdrawals via Trustly/Entercash within a few minutes, providing we do not require any verification documents to process the withdrawal. Should any further documents or information be needed, the withdrawal will be pending while we gather the information from you.
   12. Transfer of funds between players is strictly forbidden.
   13. Once you have made a request to withdraw, your request will first be pending until midnight GMT the following day. Thereafter your request will be passed to Our Accounts Department who will process your withdrawal during the next business day provided they have all the information required to make the withdrawal. You may modify or reverse your request to withdraw funds at any time until your withdrawal has been completed and fully processed.
   14. Before any withdrawals are processed, your play will be reviewed for any breach of terms and conditions/bonus policy and Responsible Gaming checks. Should We deem that a breach of the terms and conditions has occurred, or you have another account which is restricted due to our Responsible gaming tools/procedures, We reserve the right to withhold any withdrawals and/or confiscate all winnings and bonuses. Any contact by Us congratulating any win does not mean the win is legitimate and that the Accounts Department have checked for bonus policy/terms breaches.
   15. In the event that you choose to cancel your request within the three day processing period, your funds will be re-allocated to your Real Money Account.
   16. In the event that you fail to comply with any of our requests to provide KYC documents, we reserve the right to reverse the withdrawal back into your Account.
   17. Withdrawals will be investigated in line with any or all applicable legislation on Anti Money Laundering and counter terrorism funding practices. You fully accept that We are required to report any suspicious transactions to relevant financial intelligence units and in doing so will disclose information regarding your personal information and deposit and withdrawal transfers. If We suspect, or Our interpretation of any legislation or guidelines leads Us to believe that any transaction you have made may be connected to money laundering or funding of terrorist activities your Account will be frozen along with any deposits, bonuses or winnings pending such time as We are authorized to release them by the bodies or authorities We report suspicious transactions to, or otherwise by order of a court of competent jurisdiction.
   18. We reserve the right to delay and/or stop the processing of a Withdrawal until final approval has been received for any outstanding Deposit transaction or in the event that your original deposited funds are not received within 24 hours. If the original funds are not received within 24 hours all winnings will be cancelled.
   19. Withdrawal requests are only deemed valid if they are submitted via the withdrawal page in the casino software. We do not accept withdrawal requests via email or telephone, or any other method.
   20. There is no minimum amount for withdrawal. For withdrawals less than 5 EUR, we reserve the right to send a cheque.
9. Bonuses
   
   1. You acknowledge and understand that our terms and conditions with respect to promotions, bonuses and special offers form an integral part of these terms and conditions. These terms and conditions are set forth in Our Bonus Policy In the event of a conflict between the provisions of Our terms and conditions on promotions, bonuses and special offers, and these terms and conditions, the provisions of such promotions, bonuses and special offers will prevail.
10. Malfunctions
    
    1. If a technical problem causes a game/feature/promotion to pay out (or a display issue causes wrong result to be displayed) a higher amount than should be paid (a game win, bonus game win, jackpot win etc) to a player's Account, We reserve the right to remove all funds (or not pay the incorrectly displayed amount) from the Account that were incorrectly credited as well as any winnings subsequently won by using the incorrectly credited funds
    2. If We detect a Player has or is abusing a technical glitch related to the games/software, either on his own or in association with partners, We reserves the right to void any winnings and close the relevant player/s Accounts.
    3. In the event of a system malfunction all wagers shall be void.
    4. In the event a game is started but miscarries because of a failure of the system, We shall refund the amount wagered in the game to You by crediting it to the Your Account or, if the account no longer exists, by paying it to You in an approved manner.
    5. We shall take all reasonable steps to ensure that Our system enables Your participation in a game is, after You have made a wager, interrupted by a failure of the telecommunications system or a failure of Your computer system that prevents You from continuing the game, to resume, on the restoration of the system, your participation in the game that was interrupted as at the time immediately before the interruption. If Our system does not enable You to continue, after the restoration of the system, with a game interrupted by a failure of the telecommunications system or Your computer system, We shall:
    (a) ensure that the game is terminated; and
    (b) refund the amount of the wager to You by placing it in the Your Account.
11. Services Suspension
    
    1. We may temporarily suspend the whole or any part of the Services for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
12. Change
    
    1. We reserve the right to suspend, modify, remove or add content to the Site or the services offered via the Site at Our sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any such changes made and you shall have no claims against Us in such regard.
13. Currencies
    
    1. We offer the following currencies for deposit, withdrawal or play: GBP, EUR, CHF, USD, AUD, CAD, DKK, SEK, NOK, ZAR and RUB.
    2. It is possible to change your currency from within the Cashier of the casino platform. Before changing your currency you will be clearly shown the amount you will receive in the new currency. It is not possible to convert only part of your bankroll. Our account can only be denominated in one currency.
    3. It is not possible to change currency if you have non-consumed bonuses, open games or VIP points to convert.
14. Artificial Intelligence Software
    
    1. You agree not to use any artificial intelligence software ('AI software') while using the software and/or Site. We will act to detect and prevent the use of any AI software programs that enables you to have an unfair advantage over other players, including, but not limited to, detecting the running of such programs on your computer. In the event that we detect the use of AI software, and at Our sole discretion deem the detection to be valid, your Account will be terminated and all winnings cancelled.
15. Random Number Generator
    
    1. You accept and agree that a random number generator will determine the randomly generated events required in connection with the Services and where the result shown on the Software (as installed and operated by your hardware) conflicts with the result shown on our, or our game partners servers, the result shown on our server shall in all circumstances take precedence. You understand and agree that (without prejudice to your other rights and remedies) the Company records shall be the final authority in determining the terms of your use of the Services and you shall have no right to dispute the Company's decisions in regard to such matters.
16. Abusive or Offensive Language
    
    1. We will not tolerate any abusive or offensive language or other behaviour considered inappropriate by Us at our sole discretion.
    2. Bad behaviour or language identified by Us or brought to Our attention may result in a suspension or loss of playing privileges or such other action as may be decided by Us, including, but not limited to, Account closure.
    3. It is forbidden for players to use offensive Usernames or Screennames when they register or login.
    4. Players may, at any time, submit information regarding abuse or other offences to Our Customer Support Department for Us to investigate.
17. Monitoring of the Site
    
    1. We may electronically monitor the Site and the users of the Site at any time in order to ensure compliance with this Agreement and may disclose any information, record or electronic communication of a user of the Site: (a) in compliance with any law, regulation or lawful governmental request; (b) if such disclosure is necessary for the continued operation of the Site; or (c) to protect Our rights and/or property of Our partners.
18. Inactive Accounts
    
    1. If an Account Holder does not log in to his Account for a period of 180 days, his Account will be considered an ‘Inactive Account’, We will remove 5 EUR from the Account as an administration fee each month whilst the Account remains Inactive. The monthly administrative fee is subject to change. If the Account has less than 5 EUR the entire amount will be removed and the balance will be zero. Once the balance reaches zero no more Inactivity Fees will apply.
    2. VIP points must be converted within 180 days of them being granted, otherwise they will be removed.
    3. Players may recover funds from their inactive accounts by logging in and making a withdrawal request. In case of blocked and excluded accounts, players will need to contact Customer Support to recover funds.
19. Refunds
    
    1. A bet may only be unresolved for 90 days. During the time the bet is unresolved, it will not be available for either Us or You to use for any other purpose.
    2. In the event that you have not claimed or removed the bet after 90 days, it will be considered as a win for Us
20. Customer Support
    
    1. We will provide Support Service for Our players
    2. Players can send an e-mail to Our customer support department detailing any questions or queries they may have. To facilitate Account identification the email should be sent from the email address which is registered on your Account and should include the username of the Account in question. We reserve the right to perform further identity checks to ensure the person contacting us is the Account holder.
21. Responsible Gaming
    
    1. We believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care program. Gambling in a protected environment should be an exciting and pleasurable experience exclusively for adults. We want you to enjoy your experience, so please play wisely and within your budget. Whilst the majority of people do gamble within their means, for some gambling can become a problem.
    2. Deposit Limits: We provide you with the ability to set you own preferred deposit limits within the Cashier Section of our Software. Deposit limits can be set for the following periods:
       
       • Daily
       • Weekly
       • Monthly
       Any decrease in the amount you want to allow yourself to deposit will be applied immediately to your Account. However if you wish to increase your Deposit Limits, there will be a 24 hour delay before the change takes effect, during which time you can consider if an increase in your deposit limit is appropriate for you.
    3. Play Limitation Facility: We offer a facility within the casino Software to help you if you feel that your gambling is out of control and you would like to restrict the access to your Account. The Player Limitation Facility gives you the option to exclude for a range of options from 24 hours to 180 days. If you wish to set a longer period please contact customer support who can arrange it for you after applying your limitation. If you have an active exclusion period and would like to make any changes to it, please contact customer support. Note that any changes which make the condition less stringent will require a 24 hours waiting period starting from the time of the request.
       1. Our Player Limitation options involve a joint commitment from Us and you. According to our policy of protecting those with gambling/spending issues We will take reasonable steps to prevent you re-opening your Account or opening new Accounts. However, during the period of your exclusion, you must not attempt to re-open your account or to try and open new Accounts.
       2. Having implemented reasonable checks and safeguards to ensure Responsible Gaming, whilst player limitations are active you cannot open an Account, We cannot be held liable to you or any third party if you are able to continue to gamble on any account under our license. In that event, any winnings that will be originated during your suspension period will be null and void.
    4. There are many organisations that can provide support and assistance to individuals who develop a problem with gambling. There is a Responsible Gaming section on Our Website with all the details plus you can contact our staff with any concerns/questions you have.
    5. Any deposit limits applied to an account are specific for that account. Should you have other accounts on Our license, it is Your responsibility to apply Deposit Limits on all accounts that you require them on.
    6. When a Player Limitation request is received You are forfeiting your right to any bonuses or personal offers that were extended to you prior to the Limitation and We reserve the right to remove any accrued VIP points and reduce the VIP level You are on to the lowest level.
    7. Reality Check is a feature by which every 60 minutes of a session you will get a message letting you know how much you have spent and asking you to confirm you have received the information and letting you know how to end the session.
    8. Time Limit is a feature by which you will be logged out after an interval of time of your choice. If you would like to enable this timer, please contact the customer support department.
22. Customer Complaints
    
    1. If you wish to make a claim or complaint, as a first step you should as soon as reasonably practicable contact our 'Customer Support Department’.
       
       1. We kindly ask you that your complaint/claim will be in writing and contain the following information:
          
          • Account Username
          • Your First Name and Surname
          • Detailed explanation of your complaint/claim
          • Specific dates and times related to your complaint/claim
    2. If, having spoken to a member of the 'Customer Support Department’, your query or complaint is not resolved, you can ask for the query/complaint to be escalated to a manager or supervisor. Our manager/supervisor will look into your query/complaint in more detail and contact you back with our decision within 96 hours.
    3. If you are still unhappy with the decision made by us, and your issue is related to a Gambling Transaction you are welcome to contact eCogra who are an MGA authorized Alternative Dispute Resolution (ADR) Company, whose ruling shall be binding.
    4. By using the eCogra ADR service you agree to submit your request to them in the format requested on their Site and include all the details they request you to include.
    5. The eCogra policies and procedures, which are detailed on their Site, include the following:
       
       1. Players must ensure that at least two weeks have passed since the problem began and that all reasonable attempts have been made to negotiate a solution with the approved license holder.
       2. Players may not request assistance if the dispute is being or has been considered by another certified ADR provider or a court.
       3. Players may not request assistance if the dispute arose more than one year ago.
       4. eCOGRA reserves the right to decline any assistance if in eCOGRA’s opinion the dispute is frivolous or vexatious. eCOGRA will within 3 weeks of receiving the dispute inform the player and the appropriate approved license holder, together with the reason, should eCOGRA decline the dispute on these grounds.
    6. You may also lodge a complaint before the Malta Gaming Authority; Address: Building SCM 02-03, Level 4, SmartCity Malta, Ricasoli SCM1001, Malta, Telephone Number: +356 2546 9000, Email: [email protected]. A Complaint is considered to be a report which includes any aspect of your gaming experience that may be conducted in a manner which is not safe, fair or transparent.
23. Affiliations or Interest of Directors, Management and Employees
    
    1. Our employees, managers, directors, agents or consultants and their relatives (including spouse, parent, partner, child or sibling) are not permitted to register or to participate directly or indirectly in any of the Games.
24. Copyright
    
    1. All content within this Site, including, but not limited to, text, trade or service marks, graphics, animations, videos, music, audio, logos, icons and images ('Copyright Material') are the property of Us.
    2. Except as specified herein, no portion of the materials on these pages may be reprinted, republished or used in any form without Our express written permission. The user obtains no rights to such copyright material and must not use it without Our written permission.
25. Links to Third Party Sites
    
    1. This Site may contain hyperlinks to web sites operated by persons other than Us. Such hyperlinks are provided for your reference and convenience only. You agree not to hold Us responsible for the content or operation of such web sites.
26. Account Termination and Suspension
    
    1. If we suspect fraudulent activity, We may suspend your Account, with or without prior notice to you, in Our sole and absolute discretion.
    2. We may, at our sole discretion and for any reason, terminate your Account. If we wish to do so, you will be duly notified and our actions will be explained to you before terminating the Account. Contractual obligations already made shall be honoured.
    3. We shall not be liable to you or any third party for any claims or damages arising out of any aforementioned termination or suspension of the Account.
27. Notices
    
    1. Any notice We give to you will be sent to the email address that you provided when you registered your Account. It is your sole responsibility to keep your email address updated and active.
    2. Unless otherwise specified herein, such notices or other communications shall be deemed received (a) on the date delivered, if sent by email, and (b) five business days after being sent, if sent by registered or certified mail.
    3. Each of the Parties hereto shall be entitled to specify a different address by giving notice as aforesaid to the other Party.
    4. Any notice You give to Us should be sent to the Customer Support department email address. An email you send which is a reply to a transactional email (eg, deposit confirmation email, bonus confirmation email) is not an accepted form of contact and is not deemed to have been received by Us.
28. Governing Law
    
    1. Any dispute arising in respect of, or in connection with, this Agreement, its interpretation, execution, performance, or the Parties and their relationship, shall be governed and determined exclusively in accordance with the laws of Malta, and the courts of Malta shall have sole jurisdiction.
29. Limitation of Liability
    
    1. We shall not be held liable for any damages or losses which may arise out of or in connection to any downtime, server or other technical disruptions which might arise in operation or transmission, the Site or its content or any misuse of the same or of the services offered via the Site, any errors or omissions in content, loss or corruption of data, communication or lines failure, unless such loss or damage arises whilst you are benefiting from Our services and such loss or damage arose due to a failure in our systems. In this event Our total aggregate liability shall not exceed the amount of the wagers you placed via your Account in respect of the wager that gave rise to the relevant liability or the actual amount misplaced in your Account where such amount has been misplaced by Us due to a system failure, whichever the case may be.
    2. We shall not be liable to you or any third party for any contract, tort, negligence, or otherwise, for any loss or damage whatsoever arising from save as expressly provided in this clause 30, or in any way connected with, Your Account, or any third parties, whether direct or indirect, incidental, special or exemplary damages (including, but not limited to, any damages, loss of business profits [including loss of, or failure to receive, anticipated winnings], business interruption, loss of business information, loss of data, loss of goodwill or reputation or any other loss) arising out of, or in connection with, use of the Site or of the services offered via the Site.
    3. Subject to clauses 30.1 and 30.4, such limitation of liability shall apply whether the damages arise from, but not limited to, use or misuse of, and reliance on, the services, inability to use the services, any non-compatibility between the Software and User software or hardware, or any damages caused by or as result of the software, or from the interruption, suspension, or termination of the service (including such damages incurred by third parties), or termination of user Account, to the fullest extent permitted by law.
    4. Our liability shall not be limited or excluded for:
       
       1. Death or personal injury caused by our negligence;
       2. Fraud or fraudulent misrepresentation caused by Us; or
       3. Any liability which cannot be excluded or limited under the applicable law.
30. Indemnifications
    
    1. Subject to clause 30, you agree to hold harmless and indemnify Us from and against any third party claim arising from, or in any way related to, your use of the services, including any liability or expense arising from all claims, losses, actual damages, suits, judgments, litigation costs and reasonable legal fees, of any kind and nature. In such a case, We will provide you with a notice of such claim, suit or action.
31. Entire Agreement, Modifications and Amendments
    
    1. This Agreement constitutes the entire Agreement between the parties with respect to the subject matter contained herein and supersedes all previous and contemporaneous agreements, proposals and communications, written or oral, between Us and You.
    2. Any modifications to the Agreement shall be notified to You and You shall accept the modifications before continuing using Our services. If any future modification is unacceptable to you, you have the right to terminate this Agreement. Any use of the Site by you after such publication on the site shall be deemed to constitute acceptance by you of such amendments, modifications or new conditions.
32. Severability
    
    1. If any provision of this Agreement is found or declared to be invalid or unenforceable by any court or other competent authority having jurisdiction, such finding or declaration shall not invalidate any other provision hereof, and this Agreement shall thereafter continue in full force and effect.
33. Segregated Funds
    
    1. All players' funds will be kept in a separate bank account from Our ongoing business funds and the players' funds will be protected from third parties' claims even in the event of insolvency. The credit institution is aware of the requirement to separate the players' funds from that of our ongoing business funds and will not to attempt to enforce or execute any charge, write-off, set-off or other claim against the players' funds account, or combine the players' funds with any other bank account in respect of any debt of Ours.
34. Jackpots
    
    1. All jackpot amounts displayed on the casino Site or within the casino Lobby are for information purposes only. The amount of any jackpot is displayed within the relevant game window once the game has been launched.
    2. When a jackpot is won it is immediately reset on the server. This happens in real time however the display can sometimes only reset after a short display. Regardless of the Jackpot amount displayed in the game, the server-side Jackpot amount at the time of the win is the award which will be honored.
35. Taxes on Winnings
    
    1. If your jurisdiction requires, You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.